Shell Vacations - Dishonest salesmen and a dishonest company

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Home » Consumer Reviews » CONSUMER » Dishonest salesmen and a dishonest company

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Dishonest salesmen and a dishonest company

Feb 8, 2008

Shell Vacations complaint by Sayres

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We are extremely upset that we were taken by this huge company that could care less about you once they reel you in! They have a party like atmosphere that gets everyone excited about what seems to be a fantastic opportunity and then they go for the kill. My husband and I consider ourselves to be reasonably intelligent people but these scam artists proved to be too slick for us to see the trees for the the forest. We are now stuck for life and it is very depressing. We bought into 4500 points at over $350 a month and a mainatance fee of almost $900 a year. Just think what an awesome vacation you could have at that price without any "ownership"! Everytime I call to book they all "All Booked Up" and it's really getting old. Does any one know what we can do? We need help.

Thank you,

Dennis and Katherine Sayre

ksayre@comcast.net

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Comments (5)

1. Written by Bent over by SVC, on 14-05-2008 14:58

I unfortunately agree with all the bad reviews of Shell Vacations. We have been an “owner for almost a year now and have been turned down for every reservation we have tried to make. We eventually spent a weekend at the Vino Bello and it was very nice, but it was the weekend they said they had space not the weekend we actually wanted. I called the Vino Bello a month before the dates we wished to stay and they had plenty of room. As soon as I hung up the phone with Vino Bello I called SVN and tried to reserve the same dates and was told they were full. Vino Bello/SVN only holds a certain amount of rooms for “Owners” and the rest are for other guests. I’m sorry but this is bull, and not what we were told when we purchased.

Second, we booked 8 nights in Puerto Vallarta at the Plaza Peleconos (and SVN Property). As “Owners” we are supposed to be placed in the Grand section of the hotel and this is what we were told when we booked. However when I called to confirm with the Hotel I was told that we are in the Club Section. Every review of the Hotel states that the Club section is horrible, to put it nicely, and that you need to stay in the Grand section. It’s the same deal as before, there is room in the Grand section but all the “Owners” spaces are filled. Screwed again by SVC.

Shell Vacations is not the way to go if you’re looking for a timeshare.

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2. Written by Randy, on 23-04-2008 16:36

As far as booking goes, you can always call back to see if there has been any cancellations. We ran into the same situation and we're able to book later on. We called 3 months prior and got the booking. We just came back from Vino Bello and had a great time and great service. The resort was beautiful and we had a great time in wine country. Sorry to disappoint but we haven't had any complaints.

If you to sell it, you can contact weselltimeshares.com. You have to pay $500 but they'll post it for whatever price you want and will keep it posted till you sell. They'll tell you what prices similar timeshares have sold for recently. You can also just rent out your points and they do that also. Included into the $500.

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3. Written by Vino Bello belch, on 03-04-2008 18:57

Terrblie service and terrible experience

Shell vacations has the worst customer service imaginable. When we stayed at the Vino Bello terrible service is what you can expect. Room service orders screwed up. Even the Terra spa requested we leave early becasue they had a dinner party for some special guests. Never mind that we paid for our massage, never mind that we were rushed. I thought a spa was supposed to be calm and relaxing, not take your money and push you out the door

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4. Written by anonymous, on 12-02-2008 18:34

If you're going to go timeshare, pick someone with a long-standing reputation like Marriott. When I think of Shell, I think of sleazy car salesmen. A few of them actually follow that look. Be sure you contact the Better Business Bureau (IL).

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5. Written by anonymous, on 12-02-2008 18:32

If you're going to go timeshare, pick someone with a long-standing reputation like Marriott. When I think of Shell, I think of sleazy car salesmen. A few of them actually follow that look. Be sure you contact the Better Business Bureau (IL).

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