Shell Vacations Complaints and Reviews

Had an experience with Shell Vacations?   Submit review ›
Shell Vacations
Main address: 60062 Northbrook IL
1-877-743-5510, , https://www.shellvacationsclub.com/GetContactUsScreen.event?$ctxid=_1273923178741
  • 160 complaints
  • $190K claimed losses
  • $1.2K average
  • Show More
Had an experience with Shell Vacations?
Submit review › Submit review ›

  • Jul 02
  • Hotels and Resorts
  • Portland, Oregon
  • Shell Vacations Club Timeshares
  • 86

We have owned for 25 years at the Kona Coast. We've paid our maintenance fees on time every year. We moved 3 years ago. After sending them a letter and copy of a utility bill that they requested as proof of address, they still didn't have the correct address on file. The condo was used last year and I asked the girl how they managed to get our reservation to us at the right address but not for... Read more

Was this review helpful? 0 0

  • Jun 12
  • Hotels and Resorts
  • Seattle, Washington
  • Timeshare
  • 42

I talked to shell travel coordinator 3 weeks ago and deposited 2 weeks (my wash. timeshare)into their weeks for deposit(WFD) program.This is 4th successive year...he went thru points etc. and we discussed that they went into current use year and when they would expire.....he checked with 3rd party and ..then agreed that ..if not used by 4/30/15..that they rolled into next use year.Subsequent... Read more

Was this review helpful? 0 0

  • Jun 06
  • Tourism
  • Chicago, Illinois
  • Timeshare Sales
  • 120

Began working for SVC (Shell Vacation Club) in downtown Chicago at one of their hotels. Great money to be earned for the right motivated person with a talent for shading the facts. READ THE FINE PRINT OF YOUR CONTRACT BEFORE SIGNING!!! Made good money (Average $1,500-$3k per week), had impressive closing percentages and went on the road to several cities throughout the U.S. I am a very ethical... Read more

Was this review helpful? 1 1

  • Dec 19, 2013
  • Hotels and Resorts
  • Equiant Financial Services
  • 142

I explained my life event, the full situation was clearly expressed when first contacting SVC / Equiant. With every reason to prepare when only a few months from having a new born baby and I've recently been laid-off work; I had contacted Equiant Services to request payment deferment. The representative informed that the account was paid up to date, and not invoiced yet for the next payment. I... Read more

Was this review helpful? 2 0

  • Oct 20, 2013
  • Hotels and Resorts
  • Timeshare
  • 121

In March of 2013, my friend's timeshare with Shell at Carriage Hills was officially transferred to me. I received the official transfer documents so I own it but have yet to receive anything from Shell or II with my membership numbers and contact info. I called Carriage Hills twice in June and was told information would be coming out soon. Nothing arrived over the summer. Last week (mid Oct.)... Read more

Was this review helpful? 0 0

  • Oct 10, 2013
  • Hotels and Resorts
  • Timeshare
  • 2
  • 195

I've owned time share for 20 years but the the last 5 years with Shell has been nothing but disappointment. We have not been able to use our points for the last 4 years due to the elimination of Interval International & RCI. After having to forfeit 2 years worth of points due to lack of availabilty, we decided to use the money we paid for annual maintenance fees on a real vacation. Shell... Read more

Was this review helpful? 2 0

  • Sep 16, 2013
  • Hotels and Resorts
  • Napa, California
  • Timeshare
  • 1
  • 204

We got duped by four sales guys into signing up. I went home and saw all of the negative reviews posted, so I tried to cancel. When I called they told me I had to leave a message, which I did. Another four days go by and I never heard anything so I call again, and was forced to leave another message. This message was responded to with a message saying that they didn't get my first voicemail... Read more

Was this review helpful? 4 0

  • Jul 10, 2013
  • Hotels and Resorts
  • Napa, California
  • Hotel
  • 2
  • 237

My husband I were totally sucked in. We were promised free vacations to Italy etc. The salesman stated "would you rather share with your children that you have a nice home or that you have travelled the world. We paid a total of 10, 754 dollars with 575 dollars annual fees. The salesman stated that he would make an exception and let us buy fewer points(less money) but went on to share all the... Read more

Was this review helpful? 3 0

  • Jul 02, 2013
  • Hotels and Resorts
  • Shell Vacations Club Timeshares
  • 255

Just in case you were toying with the idea of spending your hard-earned money on what may appear to be a "life time of vacations!" then continue reading. What you will get is a frustratingly complicated set of RULES that makes booking a vacation overly difficult! The following is taken (copy/paste) from Shell Vacations members-only website. I sadly admit that I am one of many who foolishly... Read more

Was this review helpful? 1 0

  • Jun 24, 2013
  • Hotels and Resorts
  • Time Share
  • 180

On June 18 &19 SVC had a computer problem with its online site. After asking for your credit card number to pay the transaction fee you would get an error saying the site was unavailable, try later. I tried this two time on the 18th and two times on the 19th before being successful. I checked my credit card to make sure I was not charged multiple times only to find out there were multiple... Read more

Was this review helpful? 0 3
 
×
You are reading about Shell Vacations.
Filing a new complaint about
×