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  • Customers like
    • First couple years1
  • Customers don't like
    • Being lied to4
    • Being lied to when i joined2
    • Room showed is not example of those stayed in1

  • Jul 17
  • Hotels and Resorts
  • Phoenix, Arizona
  • Shell Vacations Club Membership
  • 31
  • REVIEW RATING 4/5

My husband and I have had Shell Vacation since 2006. Up until they went under Wyndham resorts, it seemed very easy. Now however (May, 2015) it is nearly impossible to get the weeks or times you want at any given resort. The number of points you need to do anything has gone up and if you don't mind sitting on the phone for long periods of time, you might get someone to talk to. We are... Read more

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  • Jun 11
  • Hotels and Resorts
  • Sonoma, California
  • Timeshare
  • 1
  • 1
  • 75
  • REVIEW RATING 4/5

My husband and I bought a shell time share in HI. were told lie after lie. The yearly fees keep going up, we are NEVER able to book anything due to lack of availability. Every single year we have to settle for gift cards or banking points. We live 17 miles from one of the CA resorts and have never been able to do a weekend getaway. Basically not one single thing they promised in the sales pitch... Read more

Was this review helpful? 3 0

Shell vacations Rip off. Left us in s swap vacation in Florida with nowhere to stay. Stranded and lied to. Sent to a property that was not on their network. Charged fees higher then Room rentals Add comment

  • May 26
  • Hotels and Resorts
  • Napa, California
  • Timeshare
  • 62
  • REVIEW RATING 4/5

We attended a home show where Shell had an exhibit. We strolled by and the person at the booth asked if we could take a vacation in the next year. "yes," we said. Learning this was a timeshare deal, we explained we already had a timeshare and were quite content with the number of weeks and bonus RCI weeks we have. "Further," said we, "we are not interested in a sales presentation. We are not... Read more

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  • Apr 17
  • Hotels and Resorts
  • Boulder, Colorado
  • Maintenance Fee
  • 160
  • REVIEW RATING 5/5

My wife and I have been paying members of Shell Vacations (now owned by Wyndham) for several years. We originally owned a "deeded property" on the Big Island in Hawaii, but switched to the new, supposedly more "user-friendly" points system about 2 years ago. Since that time we have had a lot of challenges booking our promised vacations. We were required to pay the $1250 maintenance fee before... Read more

Was this review helpful? 3 0

  • Apr 14
  • Hotels and Resorts
  • Lahore, Punjab Province
  • Timeshare Deposit
  • 68
  • REVIEW RATING 4/5

I was visiting San francisco and did the ultimate mistake of signing up for shells timeshare. I realised that I didn't want to continue it so I canceled it within 7 days! It's been over a month now and they still haven't refunded my initial deposit! When I call them in Donatello,those who dealt with me Dont come on the phone! They send a message that it's refunded but I haven't received anything.... Read more

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  • Mar 13
  • Hotels and Resorts
  • Oakhurst, California
  • Positive Experience
  • 2
  • 2
  • 131
  • REVIEW RATING 4/5

I have been reading the negative reviews and can hardly believe that people actually spend their hard earned money to purchase a time share and then don't bother to learn how to use it. My husband and I have been SVC owners for 11 years. In that time we have been to Italy for 3 weeks, we have spent 1 week in England, a week in Ireland and a week in Scotland. We took a cruise from NYC to British... Read more

Was this review helpful? 0 1

  • Feb 16
  • Hotels and Resorts
  • Modesto, California
  • Timeshare
  • 69
  • REVIEW RATING 4/5

I also have a loan that bears a prepayment penalty, which is not what was rep-ed to me, by Kai . payments are not applied to principal. ooo ooo oo ooo ooo ooo ooo ooo ooo oo o oo ooo oo ooo oooo ooo oo oooo ooo oo ooo oo oo oo ooo ooo o ooo oo ooo ooo oo oo oo ooo ooh 100 words is a little long for a simple rip off. No one made it right, and no one wants to correct it for a pay off, which means... Read more

Was this review helpful? 1 0

  • Jan 13
  • Hotels and Resorts
  • San Francisco, California
  • Vacation Booking
  • 1
  • 1
  • 84
  • REVIEW RATING 4/5

So the incentives aside...those are a joke and never are available...trying to register at their property in Napa and have now been charged 300 dollars in fees that were told on the phone to be included which is as much as what it would cost to stay at the top hotel in the county. Why is this company still in business, it takes your money and charges you for the service twice. Read more

Was this review helpful? 0 0

  • Jan 06
  • Hotels and Resorts
  • Jacksonville Beach, Florida
  • Timeshare Points
  • 137
  • REVIEW RATING 5/5

I have owned this timeshare for over 7 years now and have never been able to take the vacation we wanted. I have had points expire and have over 5000 now that I feel are useless. I have tried to give the timeshare back and they won't even take it. I wouldn't dream of giving it to a friend because it is worthless - do not ever buy from SVC. Maint. Fees are more then 500 a year for 1700 points a... Read more

Was this review helpful? 3 0

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