1.7
  • Being lied to2 votes
  • Being lied to when i joined2 votes
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  • Mar 13
  • Hotels and Resorts
  • Oakhurst, California
  • Positive Experience
  • 1
  • 1
  • 27
  • REVIEW RATING 4/5

I have been reading the negative reviews and can hardly believe that people actually spend their hard earned money to purchase a time share and then don't bother to learn how to use it. My husband and I have been SVC owners for 11 years. In that time we have been to Italy for 3 weeks, we have spent 1 week in England, a week in Ireland and a week in Scotland. We took a cruise from NYC to British... Read more

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  • Feb 16
  • Hotels and Resorts
  • Modesto, California
  • Timeshare
  • 20
  • REVIEW RATING 4/5

I also have a loan that bears a prepayment penalty, which is not what was rep-ed to me, by Kai . payments are not applied to principal. ooo ooo oo ooo ooo ooo ooo ooo ooo oo o oo ooo oo ooo oooo ooo oo oooo ooo oo ooo oo oo oo ooo ooo o ooo oo ooo ooo oo oo oo ooo ooh 100 words is a little long for a simple rip off. No one made it right, and no one wants to correct it for a pay off, which means... Read more

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  • Jan 13
  • Hotels and Resorts
  • San Francisco, California
  • Vacation Booking
  • 1
  • 1
  • 39
  • REVIEW RATING 4/5

So the incentives aside...those are a joke and never are available...trying to register at their property in Napa and have now been charged 300 dollars in fees that were told on the phone to be included which is as much as what it would cost to stay at the top hotel in the county. Why is this company still in business, it takes your money and charges you for the service twice. Read more

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  • Jan 06
  • Hotels and Resorts
  • Jacksonville Beach, Florida
  • Timeshare Points
  • 80
  • REVIEW RATING 4/5

I have owned this timeshare for over 7 years now and have never been able to take the vacation we wanted. I have had points expire and have over 5000 now that I feel are useless. I have tried to give the timeshare back and they won't even take it. I wouldn't dream of giving it to a friend because it is worthless - do not ever buy from SVC. Maint. Fees are more then 500 a year for 1700 points a... Read more

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  • Dec 29, 2014
  • Hotels and Resorts
  • Tulsa, Oklahoma
  • Timeshare
  • 70
  • REVIEW RATING 4/5

Promised great vacations, paid on this for 9 years and got one 5 day stay at a "resort" where everything was broken. Staff were rude when I called to complain. Every time we have tried to book the resorts were sold out but when I called the resorts they had rooms for paying customers. When we attempted to sell the SHELL timeshare resale department said it wasn't worth the 900.00 left on the... Read more

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  • Dec 17, 2014
  • Hotels and Resorts
  • Beaumont, California
  • Vacation Club
  • 101
  • REVIEW RATING 4/5

Ours was purchased in Anaheim at the Peacock Suites, which was presented as our "Home Club" and we were going to be Elite members, and would have carte blanche there in terns of reservations, and anything we could not use they could rent the points for us no problem for more than the maintenance fees. We were told we could sell it through them at any time and that it would INCREASE in value. We... Read more

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  • Dec 11, 2014
  • Hotels and Resorts
  • Maintenance Fees
  • 56
  • REVIEW RATING 4/5

Funny how a voluntary contribution is added into maintenance fee options #1 and that option is above the part you tear off to mail to them. It is also already added into total when you look at "current account status" breakdown. That word "voluntary" is only added in words on the left BUT is still added onto total. If you do not look closely at option #2 on second page you'd miss the fact it is... Read more

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  • Nov 09, 2014
  • Hotels and Resorts
  • Humble, Texas
  • Vacation Booking
  • 1
  • 1
  • 112
  • REVIEW RATING 4/5

I have lost 2 years worth of points. I have tried to book a vacation weekly for a year. The send a giant book that is totally ***. Not one room in the entire area. I live in Texas and wanted to go anywhere I could drive, I have a business and am tethered to it. The only thing they could offer was a place in Argentina, not a convenient drive. I have been an owner for 20 years and have gotten... Read more

Was this review helpful? 2 0

Stopped at gas station off of 74 in Rockham NC bought 27.00 in gas then was told had to buy something to be able to use restroom we are from Fort Bragg NC we will be letting co workers know that this is not good business the number the clerk gave us to comtact someone was9109975330 which I believes ro be the store number Add comment

  • Jul 02, 2014
  • Hotels and Resorts
  • Portland, Oregon
  • Shell Vacations Club Timeshares
  • 402
  • REVIEW RATING 5/5

We have owned for 25 years at the Kona Coast. We've paid our maintenance fees on time every year. We moved 3 years ago. After sending them a letter and copy of a utility bill that they requested as proof of address, they still didn't have the correct address on file. The condo was used last year and I asked the girl how they managed to get our reservation to us at the right address but not for... Read more

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